RENOVO HOME PARTNERS PRIVACY POLICY

Effective date: November 23, 2021.

This Privacy Policy describes the data protection practices of Renovo Home Partners, and its subsidiaries and affiliated companies; Dreamstyle Remodeling, LLC, Dreamstyle Remodeling, Inc., Dreamstyle Remodeling of California, LLC, Dreamstyle Remodeling of California, Inc., Dreamstyle Remodeling of Colorado, LLC, Dreamstyle Remodeling of Idaho, LLC, Dreamstyle Remodeling of Oregon, Dreamstyle Remodeling of Texas (collectively “Dreamstyle Remodeling”); Alure Home Improvements, LLC, Alure Home Improvements, Inc., Alure Designs, LLC, (collectively “Alure”); and Remodeling USA, LLC, and Remodel USA, Inc. (collectively “Remodel USA”)].  Renovo Home Partners, Dreamstyle Remodeling, Alure, and Remodel USA are all collectively referred to herein as “RENOVO”, “we,” “us,” or “our”.

User Consent to Privacy Policy

Any person accessing, browsing, or otherwise using the Site, either manually or via an automated device or program, shall be considered a “User.” All Users are bound by the terms of this Privacy Policy. Users consent to the collection, use, and disclosure of personally identifiable User information (“Information”) pursuant to the terms of this Privacy Policy.

As you use our websites, blogs, social media sites, SMS text messaging, e-mail, and other electronic communications, your Personal Information may be collected.  RENOVO collects the email address and other identifying information of Users that email a question or comment to RENOVO or submit a customer review.

This Privacy Policy applies to Personal Information we collect on “Renovohomepartners.com”, “DreamstyleRemodeling.com”, “Alure.com”, “Homeremodelcompany.com”, “emodelusa.com”, and any other official Renovo Home Partners, Dreamstyle Remodeling, Alure, or Remodel USA websites, including, but not limited to, sweepstakes entry forms, lead slips, lead sheets, forms linked to this Privacy Policy, and other mobile applications that may be used during the sales and financing processes.

This Privacy Policy also applies to Personal Information we collect on LeadPerfection, One Click Contractor, Improvit360, RocketChat, Nextcloud, MicrosoftOffice365, Provia Entrylink, Marvin Infinity Design, Only Office (document collaboration), and other CRM applications and programs; Acumatica Accounting Software, iCapture, and other programs and software that we may use from time to time and other related applications linked to RENOVO products and services.

This Privacy Policy also applies to Personal Information we collect on various lender financing portals including but not limited to those used by Service Finance Company, LLC, Greensky, LLC, Sunlight Financial, LLC, Aqua Finance, LLC, and Adobesign.

All of the above collectively, are the “Sites”.

This Privacy Policy is also incorporated into RENOVO, Dreamstyle Remodeling, Alure, and Remodel USA’s “Terms and Conditions of Use.”

How We Collect Information About You

You Provide the Information:
We may collect your information, including Personal Information, through online forms, information you enter or otherwise provide to us when purchasing our products or services, completing job applications, entering sweepstakes, or any other methods by which you provide your information to us.

Analytic Tools:
RENOVO, like other website operators, uses analytic and reporting technologies to automatically record Personal Information, such as Internet domain/host name, IP address, browser software, operating system types (e.g., Mac OS, Windows OS, Android OS), clickstream patterns, and the date/time of Site visit. RENOVO may aggregate this information to measure how the Sites are being used and to continuously improve the content and integrity of the Sites.

Tracking Cookies:
RENOVO relies on “cookies” to gather data on who visits its websites (the “Website” or “Sites”), track user trends, and remember the preferences of visitors to the Sites, among other things.

The Website uses a feature of Internet Web browsers called a Cookie, which is a file that a User’s Web browser places on a User’s computer’s hard drive, to assign an identification code to the computer and to collect anonymous browsing information.

With most browsers, you can refuse cookies by turning them off or requesting a warning prior to accepting cookies at the request of a website. You can go to your browser settings at any time to change your cookie preferences or delete the cookies deployed by the RENOVO Website during a previous visit.   If you prevent a cookie from being sent, you may limit the functionality RENOVO can provide you when you visit the Website, especially when purchasing an item on the Site.

RENOVO may collect and store anonymous information relating to Users’ browsing patterns, including, for instance, the User’s browser version, site referral information, IP address, operating system, and other technical Site use information.  Some cookies on the Sites collect data using third-party tools. RENOVO uses third parties to gather certain Personal Information to create activity and trending reports. RENOVO contracts with third parties for these reporting services.

Third-Party Sites

When you provide Personal Information to us on a third-party website, the information you provide may be separately collected by that third-party. Only Personal Information collected directly by RENOVO, or on RENOVO’s behalf under a separate written agreement with the third-party provider, lead aggregator, or similar company, is covered by this Policy.  The information collected by third-party sites are subject to the privacy practices of those third-parties.  Privacy choices you make with third parties will not apply to our use of your Personal Information collected through our Websites.  Also be aware that our Sites contain links to other sites not owned or controlled by RENOVO, and we are not responsible for the privacy practices of those other sites.

Personal Information

“Personal Information” means any information that may be used to identify an individual (or household), including, but not limited to:

  • Identifiers (e.g., names, phone numbers, physical and business mailing addresses, e-mail addresses)
  • Familial information (e.g., spouse/partner name, names of children/dependents, birthdates of family members)
  • Biometric information (e.g. signature, electronic signatures)
  • Cookies and usage data
  • Credit and payment information (e.g., Social Security number, credit information, credit scores, checking and savings account information, mortgages and liens, household income, employment-related information)
  • Location(e.g., GPS, IP address, satellite images)
  • Information about your home (home values, demographic information, permits, real property ownership records)

Your Consent

Adult Consumers:
By using the Sites, you consent to the terms of this Privacy Policy as well as RENOVO’s processing, use, and potential disclosure of your Personal Information for the purposes provided in this Privacy Policy.

In addition, certain portions of the Sites may request the entry of your contact information, including, but not limited to, your name, your telephone number, your address, your e-mail address(es). By providing such information, you agree and authorize RENOVO to contact you for the purposes stated below, including, but not limited to, SMS and multimedia messages (collectively “SMS Messages”), calls using a pre-recorded message or artificial voice, and calls/messages delivered using an automatic dialing system or automatic texting system.

Notwithstanding any current or prior election to opt-in/opt-out of receiving calls or SMS Messages, by providing your contact information, you hereby expressly consent to and authorize contact by us, our agents, representatives, affiliates, or anyone contacting you on our behalf for any purposes relating to our products and services, which may include advertising or telemarketing messages.

You agree this consent applies to the specific telephone number(s) you have provided to us now or in the future, or numbers we can reasonably associate with your account (e.g. caller ID capture or other means). You certify, warrant, and represent that the telephone number(s) you have provided to us or will provide to us in the future are your contact numbers and that you will promptly alert us in writing when a particular telephone number is no longer associated with you.  Further, you understand that your cellular or mobile telephone provider will charge you according to the type of plan you carry.  Any consent you give to RENOVO may be revoked by you at any time as to each method of communication.  If you want your phone number to be included in our “Do Not Call List”, please send us an e-mail at DoNotCall@RenovoHomePartners.com or call us on our toll-free number 866-434-4554.  You can also write to us at:

Renovo HomePartners
Attn: Do Not Call List
101 Huntington Avenue
25th Floor
Boston, MA 02199

Information About Minors / Children’s Privacy:
RENOVO’s Sites are neither structured nor intended for users who are minors.  RENOVO does not target, promote, or market products or services to minors. We do not knowingly collect Personal Information from minors, as defined by law.  If we discover we have received Personal Information from a person under the age of 18 years without proper authorization, we will take reasonable steps to delete that data as quickly as possible.

We also comply with other age restrictions and requirements in accordance with applicable local laws.

How We Use Information About You

RENOVO uses Personal Information (collected from you and/or your device) for system administration purposes, to enhance your experience while on our Sites, to market our goods and services, and to otherwise transact or communicate with you. Consistent with applicable law and the choices you make, specific uses may include, but are not limited to, the following:

  • Helping us better understand your interests and needs, and improving the Services.
  • Providing descriptions of our products and services when you need them.
  • Noting color, style, and design preferences as you move through our Sites.
  • Displaying advertisements personalized to individual interests or preferences, either on our Sites or the sites of third-parties.
  • Collecting information for lead-generation or the sale of additional products/services.
  • Setting in-home appointments upon your request.
  • Completing a purchase or providing the Services you have requested, including invoicing and accounting.
  • Assisting with the procurement of financing for your purchase of RENOVO products and/or services or possible rehabilitation of your credit for the future purchase of RENOVO products and/or services.
  • Considering you for employment at RENOVO or any of its affiliated companies or subsidiaries.
  • Tracking the effectiveness of our marketing efforts.
  • Compiling figures for market research, sales and marketing promotions, and data analytics.
  • Complying with any procedures, laws, and regulations which apply to us where it is necessary for our legitimate interests or the legitimate interests of others.
  • Establishing, exercising, or defending our legal rights where it is necessary for our legitimate interests or the legitimate interests of others.

Any uses described in this section are not exclusive, and there may be additional uses for Personal Information indicated elsewhere in this Privacy Policy.

Sharing Personal Information with Third-Parties

If you choose to provide RENOVO with your Personal Information by accessing or using the Sites or by otherwise providing us with your Personal Information, we may use that information for legitimate business purposes, including, but not limited to, sharing, selling, or otherwise transferring that information to RENOVO subsidiaries, RENOVO affiliates and subsidiaries, suppliers whom we use to order products for your project or subcontractors who we may hire or retain to perform the work or services required for your project, third-party financing companies whom we may have a relationship with to assist with any financing applications you may need to procure our products and services, and other third-parties or lending institutions.  Further, by accessing and continuing to use the Sites, you understand that your Personal Information may be disclosed to RENOVO’s successors, assigns, or business partners.

RENOVO also contracts with third-parties from time to time to provide, maintain, and improve the Sites.  We will use commercially reasonable efforts to prevent such third-parties from disclosing your Personal Information, except for the purpose of providing the services in question. We cannot guarantee that such third-parties will not disclose your Personal Information.

To the extent you are concerned about the sale of your Personal Information, you may opt-out of any such sale by clicking here.

How We Share and Disclose Your Information

RENOVO may share your information in the following ways:

  • Affiliates and Subsidiaries. We may share information we collect within the RENOVO family of companies to deliver products and services to you, ensure a consistent level of service across our products and Services, and enhance our products, services, and your customer experience.
  • Service Providers. We provide access to or share your information with select third-parties who perform services on our behalf. They have access to perform these services but are prohibited from using your information for other purposes. They provide a variety of services to us, including product deliveries, installation of our products and the other services we will be performing at your home, billing, sales, marketing, advertising, analytics, research, customer service, data storage, security, fraud prevention, payment processing, and legal services.

Legal Bases for Use of Your Personal Information

The legal bases for using your Personal Information as set out in this Privacy Policy are as follows:

  • Where use of your information is necessary to perform our obligations under a contract with you (for example, to comply with: the terms of service of our websites which you accept by browsing the websites/registering; and/or our contract to provide our Services to you); or
  • Where use of your information is necessary for our legitimate interests or the legitimate interests of others; operate our business and our Services; make and receive payments; comply with legal requirements and defend our legal rights; prevent fraud; and to know the customer to whom we are providing Services.

How We Protect Your Information

RENOVO takes technical and organizational security measures to protect your information against accidental or unlawful destruction or accidental loss, alteration, unauthorized disclosure or access. However, no method of transmission over the internet, and no means of electronic or physical storage, is absolutely secure. As such, you acknowledge and accept that we cannot guarantee the security of your information transmitted to, through, or on our Services, via the Internet, or our internal storage systems and programs which we use for our legitimate business purposes, and that any such transmission by you and that your providing such Personal Information to us is at your own risk.  RENOVO makes no representations or warranties with regard to the sufficiency of its security measures. RENOVO shall not be responsible for any actual or consequential damages that result from a lapse in compliance with this Privacy Policy because of a security breach or technical malfunction.

Notice Concerning Do Not Track

Do Not Track (“DNT”) is a privacy preference that users can set in certain web browsers. We are committed to providing you with meaningful choices about the information collected on our website for third-party purposes, and that is why we provide the variety of opt-out mechanisms listed above. However, we do not currently recognize or respond to browser initiated DNT signals.

Protection of RENOVO and Others

By using the Sites and our Services, you acknowledge and agree that we may access, retain, and disclose the information we collect and maintain about you if required to do so by law or in a good faith belief that such access, retention, or disclosure is reasonably necessary to: (a) comply with legal processes (e.g. a subpoena or court order); (b) enforce our Terms of Service, this Privacy Policy, or other contracts or sales agreements with you; (c) respond to claims that any content violates the rights of third-parties; (d) respond to your requests for customer service; and/or (e) protect the rights, property or personal safety of RENOVO, its agents and affiliates, its users and/or the public. This includes exchanging information with other companies and organizations for fraud protection, and spam/malware prevention, and similar purposes.

Business Transfers

As we continue to develop our business, we may buy, merge, or partner with other companies. In such transactions, (including in contemplation of such transactions) user information may be among the transferred assets. If a portion or all of RENOVO’s assets are sold or transferred to a third-party, customer information (including your email addresses) would likely be one of the transferred business assets. If such transfer is subject to additional mandatory restrictions under applicable laws, RENOVO will comply with such restrictions.

Applicable Law / International Issues

Information that is submitted to this Site will be collected, processed, stored, disclosed, and disposed of in accordance with applicable U.S. law. If you are a non-U.S. User, you acknowledge and agree that we may collect and use your Information, as discussed herein, outside your resident jurisdiction. In addition, such Information may be stored on servers located outside your resident jurisdiction. U.S. law may not provide the degree of protection for Information that is available in other countries. By providing us with your Information, you acknowledge that you have read this Privacy Policy, understand it, agree to its terms and consent to the transfer of such Information outside your resident jurisdiction. If you do not consent to the terms of this Policy, please do not use this Site, but if you have already provided us with Information, please contact us and let us know how you would like us to handle such information.

Public Forums

Certain features of our Sites make it possible for you to share comments publicly with other users. Any information that you submit through such features is not confidential, and RENOVO may use it for any purpose. For example, if you submit a review on one of our sites, through Google, Angie’s List, Home Advisor, the Better Business Bureau, or other similar social media sites, we may display your review (along with the name provided, if any) on other RENOVO websites and on third-party websites. Any information you post in these ways will be available to the public at large and potentially accessible through third-party search engines.

Changes to Privacy Policy

RENOVO may make changes to this Privacy Policy from time to time. If we make revisions, updates will be posted on this page so that you are always aware of what information RENOVO collects, how we use it, and the circumstances under which we disclose it. All revisions to the Privacy Policy will become effective immediately upon posting to any of the Sites. You further agree to review the Privacy Policy when visiting any of the Sites to view any updates.

Retention of Your Personal Information

We keep your Personal Information for no longer than necessary for the purposes for which it is processed. The length of time for which we retain information depends on the purposes for which we collected and use it and/or as required to comply with applicable laws.

Data Subject Rights and Your Choices

You have certain rights with respect to your information as further described in this section.

Your Legal Rights
If you would like further information in relation to your legal rights under applicable law, the procedures to exercise any of your rights, or would like to exercise any of them, please contact our Data Protection Officer using the information in the “Renovo Contact Information” section below at any time. Your local laws may permit you to request that we:

  • provide access to and/or a copy of certain information we hold about you
  • prevent the processing of your information for direct-marketing purposes (including any direct marketing processing based on profiling)
  • update or rectify information which is out of date or incorrect
  • delete certain information which we are holding about you
  • oppose, cancel, or restrict the way that we process and disclose certain of your information
  • transfer your information to a third-party provider of services or products
  • revoke your consent for the processing of your information

We will consider all requests and provide our response within the time period stated by applicable law. Please note, however, that certain information may be exempt from such requests in some circumstances, which may include if we need to keep processing your information for our legitimate business interests or to comply with a legal obligation. We may request you provide us with information necessary to confirm your identity before responding to your request as required or permitted by applicable law.

Marketing Communications and Sharing
You may instruct us not to use your contact information to contact you by email, postal mail, or phone regarding products, services, promotions, and special events that might appeal to your interests by contacting us using the information below.  Please note that, regardless of your request, we may still use and share certain information as permitted by this Privacy Policy or as required by applicable law. For example, you may not opt out of certain operational emails, such as those reflecting our relationship or transactions with you.

Access and Deletion of Personal Information

To the extent that you provide RENOVO with Personal Information, you may request that RENOVO provide you with a list of that data for the purposes of review or deletion. For your protection, you will be required to provide proof of your identity when such requests are made.

RENOVO may not delete certain Personal Information if retention is necessary to comply with Federal and/or State law, complete transactions made at your request, uphold its legal obligations, maintain security and site integrity, or other expected and lawful uses of the Personal Information you provided, including but not limited to the following:

  • Complete the transaction for which the information was collected, provide a good/service requested by you (or reasonably anticipated within the context of an ongoing business relationship with you), or otherwise perform a contract between RENOVO and you.
  • Detect security incidents or otherwise protect against malicious, deceptive, fraudulent, or illegal activity, up to and including pursuing prosecution of those responsible for the illegal activity.
  • Exercise free speech, ensure the right of another consumer to exercise their right of free speech, or exercise another right provided for by law.
  • Comply with the California Electronic Communications Privacy Act.
  • Enable internal uses that are reasonably aligned with expectations based on your relationship with the business.
  • Fulfill the terms of a written warranty.
  • Comply with a legal obligation.
  • Otherwise use your Personal Information, internally, in a lawful manner that is compatible with the context in which you provided the information.

RENOVO will make reasonable efforts to respond to your request regarding your Personal Information that we hold as soon as practicable or in the time required by law. To make access or deletion requests you may submit a request using any one of the following:

By Mail
Renovo Home Partners
Attn: Privacy Policy
101 Huntington Avenue
25th Floor
Boston, MA 02199

By E-Mail
Privacy@RenovoHomePartners.com

Rights of California Residents:

If you live in California and are a consumer of RENOVO products/services, an applicant for employment with RENOVO, or believe that RENOVO may have your Personal Information in its possession, please see RENOVO’s California Consumer Privacy Notice.

RENOVO Contact Information

If you wish to contact us or have any questions about this Privacy Policy, please email us at Privacy@RenovoHomePartners.com.

You may also contact our Data Protection Officer by using the email address above or by postal mail at the following address: Renovo Home Partners, Attn: Data Protection Officer, 101 Huntington Avenue, 25th Floor, Boston, MA 02199.

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Renovo Home Partners

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Renovo Home Partners invites companies and individuals to meet the challenge of being their best.

Raise the Bar

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bathrooms

Windows

Roofing

Flooring

Painting

Kitchens

Siding

bathrooms